At Suvarnakar Bandhan, we are committed to maintaining a safe and secure environment for our users to find a suitable match. We take all reports of misuse and inappropriate behavior seriously and have a zero-tolerance policy towards any such activity. This policy outlines the process for reporting misuse on our website:
Misuse Categories:
Misuse includes any activity or behavior that violates our terms of use or puts our users at risk. Misuse can include but is not limited to harassment, inappropriate messages, fraud, and impersonation.
Reporting Misuse:
If you come across any misuse on our website, please report it to us immediately by sending an email to reportmisuse@suvarnakarbandhan.com. Please provide as much detail as possible, including the username of the user involved, a description of the incident, and any supporting evidence.
Investigation Process:
Upon receipt of your report, we will investigate the incident and take appropriate action based on the severity of the violation. We may contact you for additional information, and we may also contact the user involved to gather their side of the story.
Action Taken:
If the reported misuse is confirmed, we will take immediate action, which may include removing the user's profile, restricting access to our services, and reporting the incident to the appropriate authorities. We will also notify the user who reported the incident of the action taken.
Confidentiality:
We treat all reports of misuse with strict confidentiality, and we will not disclose any information about the incident or the users involved to any third-party unless required by law.
False Reports:
We take false reports of misuse seriously, and any user found to be making false or malicious reports may face suspension or termination of their account.
Changes to Misuse Policy:
We reserve the right to make changes to this Misuse Policy at any time without prior notice. The updated policy will be posted on our website, and it is your responsibility to review it periodically.
If you have any questions or concerns about our Misuse Policy, please contact us at reportmisuse@suvarnakarbandhan.com.